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Knowledge Base

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34 ArticlesAdministering WorkInConfidence →

  • Filtering Reports
  • Allowing staff members to raise cases
  • Inactive Account Removal
  • Dashboard actions for Primary Admins
  • Groups for Managers & Admins

15 ArticlesCase Management →

  • Allowing staff members to raise cases
  • Dashboard actions for Primary Admins
  • Hiding contact details in Case Management
  • Case Title Editing
  • Value Capture (Anonymous Conversations / Case Management)

10 ArticlesConversation Management →

  • Dashboard actions for Primary Admins
  • Tagging Conversations
  • Value Capture (Anonymous Conversations / Case Management)
  • Things to consider when responding to feedback
  • Good practice for Conversation Recipients (Managers) responding to anonymous conversations

4 ArticlesDiscussion Management →

  • Managing Discussion Board Notifications (for all roles)
  • Moderating Discussion Board Threads and Comments
  • Managing Discussion Boards (Admin role)
  • Enabling Discussion Boards for Your Organisation

19 ArticlesFAQ's →

  • Example Categories
  • How to send Survey Reminders via the WorkInConfidence platform?
  • WorkInConfidence alongside other routes to speaking up
  • Some Hints & Tips for Conversation Recipients (Managers) on Textual Conversations
  • What to do if your Account has been Locked

6 ArticlesGetting Started →

  • Registering for WorkInConfidence as a Conversation Recipient (Manager)
  • Navigating around WorkInConfidence
  • Keeping your Identity Anonymous and Secure
  • Resetting Your Password / Forgotten password
  • Signing in / Login

19 ArticlesI want to... →

  • Getting Notifications by Text Message
  • Sending a Request to Complete a Survey to Registered Users
  • Viewing and Changing your Personal Information
  • Adding Two-factor Authentication to your Account
  • Customising the Welcome Email

18 ArticlesSurvey Management →

  • Personalised Colours for Surveys
  • Groups for Managers & Admins
  • Survey Analysis
  • Sentiment Analysis in Surveys using AI
  • How to send Survey Reminders via the WorkInConfidence platform?

28 ArticlesWorkInConfidence →

  • Personalised Colours for Surveys
  • Filtering Reports
  • Allowing staff members to raise cases
  • Inactive Account Removal
  • Groups for Managers & Admins
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