WorkInConfidence is an online system that enables anonymous conversations within an organisation. Employees can start a conversation with senior management in their organisation safe in the knowledge their identity is secure. This section provides help and guidance on using WorkInConfidence and is broken down into sections for Employees, Managers and Administrators. Also be sure to read our Best Practice Use of WorkInConfidence for hints and tips.

Access to WorkInConfidence is controlled by roles which dictate what a user can do. For convenience roles are together into three logical groups called Employees, Admins and Managers. The following is a summary of what each group can do but actual access with depend on the role chosen.

Employees

An Employee can:

  • start a new conversation directed at a Manager
  • add comments to a conversation they started
  • start or add comments to a thread in a discussion board
  • complete a survey.

Access the Employees user guide here.

Managers

A Manager can:

  • start a new conversation at another Manager
  • add comments to a conversation they started
  • start or add comments to a thread in a discussion board
  • create and complete surveys
  • respond to conversations and comments directed at them
  • set their Out of Office.

Access the Managers user guide here.

Administrators

An Administrator can:

  • start a new conversation at another Manager
  • add comments to a conversation they started
  • respond to conversation and comments directed at them
  • start or add comments to a thread in a discussion board
  • complete a survey
  • add managers to the system
  • set theirs (and other Managers) Out of Office
  • customise the system
  • Run reports
  • download information and material on WorkInConfidence usage.

Access the Administrators user guide here.