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In this release we have added the ability to automatically send out a request to complete a feedback survey when a case is closed. As well as the usual bug fixes and performance improvements this release includes: ENH: When creating a note on an existing case you can specify the date and time for the […]

This release introduces tighter integration between Consolidated Case Management and WorkInConfidence. As well as the usual bug fixes and performance improvements this release includes: ENH: You can now launch Consolidated Case Management from WorkInConfidence without having to login again (SSO) ENH: If you are the conversation recipient you can launch WorkInConfidence directly from Consolidated Case […]

This release introduces two enhancements that have been requested by clients: the ability to remove attributes and change the category on open cases. As well as the usual bug fixes and performance improvements this release includes: ENH: Ability to change the category on CCM cases ENH: Ability to delete attributes from an open CCM case […]

This release adds a brand new filtering and reporting option on the Dashboard and case details pages. As well as the usual bug fixes and performance improvements this release includes: ENH: Ability to filter results on the Dashboard ENH: Ability to print or save a case If you have any questions regarding the above please […]

This release concentrates on user interface improvements that will help usability on lower screen resolutions and mobile devices. As well as the usual bug fixes and performance improvements this release includes: BUG: remember the side bar state – if you close the menu it will now remain closed and persist across logins on the same […]

Following feedback from users the Manager option has been removed from when creating a case as it serves no practical value. Instead it will automatically be set to the name of the user that is logged in and has created the case. ENH: remove the Manager option when creating a new case and the equivalent […]

This release fixes an issue with Internet Explorer support: ENH: improved the wording on adding attributes to make it clear how to add BUG: fixed issue where dynamic elements (such as adding attributes and templates) weren’t working on Internet Explorer BUG: fixed formatting on some maintenance pages. If you have any questions regarding the above […]

This release introduces two new features as requested by clients: ENH: enabled browser based spell checking in the notes fields (If you are using Chrome and find that the spellchecking doesn’t work you need to enable it. Please watch this short video to see how to do that: https://www.youtube.com/watch?v=xrXr5bJ8GyA) ENH: added the ability to upload […]

Today’s release added a new feature that allows case managers to upload files at the same time as adding any notes to a case. This allows them to record supporting documents along with the case. Supported file formats are: .jpg, .jpeg, .png, .bmp, .gif, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .eml, .pdf, .csv, .txt. In […]

This was a minor release for Consolidated Case Management (CCM) with a number of important changes made ‘under the hood’ to improve the performance. The major change for users is the implementation of multi-factor authentication so If MFA is enabled on your WorkInConfidence account you will now be prompted to enter your authentication code on […]