As a security measure if you enter your password or two-factor authenticator code (if enabled) incorrectly three times your account will be temporarily locked. Your organisation will have set how long the lock-out period is and could be between one and 24 hours.
When your account is locked you will see a message like this along with how long your account is locked for.
Account Locked Message
You will also be sent an email informing you that your account has been locked. From here you can reset your password which will also release the lock.
Account Locked Email
You can read more about how we keep your account secure in this article.
Need more help? If you'd like help or support on any feature of WorkInConfidence then please get in touch by either creating a new support ticket, sending an email to support@workinconfidence.com or using the chat function in the bottom right of the page.
