This section covers some of the common questions you might have about the system. If you have any further questions please contact support at support@workinconfidence.com.

1. How do you protect my identity?

Information on privacy for Individuals 

2. I’ve forgotten my password.

You can read more about changing your password here.

3. How much time does being an administrator take?

After the initial setup of the system an Administrator will only normally need to go in when a Manager changes or you want to change the categories. You probably won’t spend more than an hour a month.

4. Can an Administrator also be a Manager?

Yes an Administrator can also be a Manager. There must be at least one of each on the system but they don’t have to be the same person.

5. Can I start a conversation?

Absolutely! See our guide on using WorkInConfidence User guide for more details.

6. Our managers are busy how do we limit the number of messages they receive?

WorkInConfidence provides the ability to restrict the number of Conversation that can be sent to any one manager a month. When adding a manager to the system you can choose how many Conversations they will be able to receive each month. The default value is 10.

5. How can I deal with conversations that are inappropriate?

A Manager may flag a conversation as being inappropriate and issue a warning to a sender. If after a couple of warnings the inappropriate messages are still being sent then a suspension can be issued leading to the user to not be able to access the system for a set period. These periods are defined in the Settings page.

7. How will I know if a manager isn’t responding to conversations and comments?

Managers get regularly emailed reminders that they have Conversations waiting to be answered. If, after a period that you can define in the Settings page, then the company administrator will be sent an email informing them that the Manager has outstanding Conversations.

8. A Conversation Recipient is on leave and forgot to set up Out of Office on the WorkInConfidence platform. Can I set it up on their behalf?

As an Administrator, occasionally you may find that a conversation recipient is unavailable and you want to contact users with open conversations to let them know that you are aware of the situation and are looking to quickly resolve it. The ‘Send Update Email’ facility allows you to do that. You can learn more about how to do so here.

9. How can I stop users from flooding the system with Conversations?

There is a limit on the number of new Conversations a user may start each month. By default this is set to ten but may be changed by request. Please send an email to help@workinconfidence.com to request a change.