Neil Thompson

About Neil Thompson

Neil is COO for WorkInConfidence. He has over 25 years working to deliver innovative and quality software products.

Release Notes (v6.22.0) – 26th October 2021

  • Posted:
  • / By: Neil Thompson

This months release brings a number of improvements to the Upload Users page including better user interface, accessibility and new features. We have also introduced the option to send out a feedback survey when a conversation is closed. The list below covers the major changes and bug fixes in this release:(note: ENH stands for enhancement) […]

Read More >

CCM Release Notes (v2.7.6) – 8th June 2021

  • Posted:
  • / By: Neil Thompson

In this release we have added the ability to automatically send out a request to complete a feedback survey when a case is closed. As well as the usual bug fixes and performance improvements this release includes: ENH: When creating a note on an existing case you can specify the date and time for the […]

Read More >

Release Notes (v6.15.2) – 27th April 2021

  • Posted:
  • / By: Neil Thompson

This release introduces notifications by text for users. On logging in users now have the opportunity to set a mobile number. They also have the opportunity to opt-in or out of the types of notifications they want to receive when starting a new conversation. In addition to the usual bug fixes, accessibility and performance improvements […]

Read More >

Release Notes (v6.14.2) – 31st March 2021

  • Posted:
  • / By: Neil Thompson

This release focuses on helping users keep their accounts secure by highlighting when an account has been locked due to suspicious activity on login. The app now also prevents password reuse when it has been part of a known third party breach. Please see https://haveibeenpwned.com/Passwords for more details. In addition to the usual bug fixes, […]

Read More >

Release Notes (v6.14.0) – 23rd March 2021

  • Posted:
  • / By: Neil Thompson

In this release we have made further changes to the survey creation process to make it even easier to build the perfect survey. This includes new administration settings to control who can create “private” type surveys. In addition to the usual bug fixes, accessibility and performance improvements the list below covers the major changes in […]

Read More >

CCM Release Notes (v2.7.4) – 23rd March 2021

  • Posted:
  • / By: Neil Thompson

This release introduces tighter integration between Consolidated Case Management and WorkInConfidence. As well as the usual bug fixes and performance improvements this release includes: ENH: You can now launch Consolidated Case Management from WorkInConfidence without having to login again (SSO) ENH: If you are the conversation recipient you can launch WorkInConfidence directly from Consolidated Case […]

Read More >

Release Notes (v6.13.0) – 9th March 2021

  • Posted:
  • / By: Neil Thompson

We have refreshed the pages you see before login with a brand new look and feel and an emphasis on how we look after your data and confidentiality. In addition to the usual bug fixes, accessibility and performance improvements the list below covers the major changes in this release: ENH: Refreshed the look and feel […]

Read More >

CCM Release Notes (v2.7.3) – 25th February 2021

  • Posted:
  • / By: Neil Thompson

This release introduces two enhancements that have been requested by clients: the ability to remove attributes and change the category on open cases. As well as the usual bug fixes and performance improvements this release includes: ENH: Ability to change the category on CCM cases ENH: Ability to delete attributes from an open CCM case […]

Read More >

CCM Release Notes (v2.7.0) – 9th February 2021

  • Posted:
  • / By: Neil Thompson

This release adds a brand new filtering and reporting option on the Dashboard and case details pages. As well as the usual bug fixes and performance improvements this release includes: ENH: Ability to filter results on the Dashboard ENH: Ability to print or save a case If you have any questions regarding the above please […]

Read More >

Release Notes (v6.12.0) – 9th February 2021

  • Posted:
  • / By: Neil Thompson

In this release we introduce you to the WorkInConfidence Dashboard which brings together all the information we know from your feedback you need to access quickly. In addition to the usual bug fixes, accessibility and performance improvements the list below covers the major changes in this release: ENH: Brand New Dashboard reporting page with PDF […]

Read More >