News > WorkInConfidence

This release adds the saving in draft functionality to conversations. This is available to both users and managers. ENH: Saving in draft ENH: Corrected ‘Average time to first response’ and ‘Average time to close’ dashboard reports Need more help? If you’d like help or support on any feature of WorkInConfidence then please get in touch […]

This release complements the previous one and it changes the look and feel of the reports while also adding new features to them. ENH: The reports pages have been revamped ENH: Column header sorting added to reports ENH: Recently run reports are now shown ENH: Date ranges like on the dashboard are now also used […]

This is the first reports release and contains multiple bug fixes for them. There are also some improvements to the Case Management module as a result of client suggestions. ENH: Case management notes now have spellchecking enabled ENH: The date and time can now be set when adding new notes to a case ENH: The […]

With this release we are making the inbox consistent with other pages in terms of look as well as adding a new ‘Promotion Access’ role which grants access to the page with promotional materials. ENH: Revamped inbox ENH: ‘Promotion Access’ role added ENH: Changed Managers and Admins page wording ENH: Fixed amber warning text BUG: […]

With this release we are adding the Case Management module to the app. ENH: Case Management added Need more help? If you’d like help or support on any feature of WorkInConfidence then please get in touch by either creating a new support ticket, sending an email to support@workinconfidence.com or using the chat function in the […]

With this release we are going to add Spanish as a language to the app. There’s also a couple of other fixes. ENH: Spanish added BUG: Issue with the footer BUG: Bounces not working Need more help? If you’d like help or support on any feature of WorkInConfidence then please get in touch by either […]

This release brings a couple of improvements to the app. Every person will now be able to change their e-mail in the app even if the instance does not have a registration code. ENH: The inbox now shows the last message in the conversation ENH: App users can change their email regardless of the presence […]

This release is centred around the Discussion Boards and brings about major changes to their aesthetics as well as some new functionalities such as the ability to promote threads. We have also added a new role of ‘Discussion Recipient’ as a result of these changes. In addition, the ‘Start a Conversation‘ page has also been […]

This release adds the integration of Assemble so that users can be automatically synced between the two platforms. Also in this we have fixed the pre-existing issues with bounces on the platform. The list below covers the major changes and bug fixes in this release:(note: ENH stands for enhancement) ENH: Assemble integration BUG: Bounces did […]

This months release brings a number of improvements to the functionality of the app as well as its look. In addition to that there are some bug fixes and accessibility enhancements. The list below covers the major changes and bug fixes in this release:(note: ENH stands for enhancement) ENH: ‘Preview’ button added to the survey […]