While each conversation in WorkInConfidence has a modifiable category that’s been assigned by the member of staff who started it you may find that sometimes you need to use various terms to more accurately describe what it concerns. Tags attempt to help with this situation.

All you need in order to add tags is to open any of the conversations in your inbox.

If you are set up as an admin there’s two reports you can run on the reports page that have to do with tags. These are ‘Conversation and tags’ and ‘Number of conversations raised by tag’.

You are also able to filter existing conversations by tags on your inbox to see the ones that have been tagged a certain way.