When starting a new conversation the user is asked to identify what the topic of the conversation is. They do this by choosing from a list of “categories”. These categories are setup and maintained through the Manage Pick Lists functionality.

This article gives some example categories that you might like to consider including some specifically for NHS Trusts and then for clients in other sectors.

Default Categories

When the system is first setup it is delivered with a default list of categories. These are as follows:

• Employment Terms/Benefits
• Finance Matters
• General
• Governance
• Leadership
• Operations
• Resources to do my Job
• Strategy

These are very broad and may not suit your business which is why you can change these via Manage Pick Lists.

For NHS Trusts

For those Trusts that are using WorkInConfidence with their Freedom to Speak Up Guardian(s) and reporting back to the National Guardian’s Office (NGO) then you will find the following categories useful as they form part of the reporting requirements to the NGO:

• Patient safety/quality
• Bullying or harassment
• Worker safety

Other Sectors

Depending on your goals for WorkInConfidence you will want a good mix of categories for users to choose from. These can be broad topics, such as “Finance Matters” through to short-term and project based topics such as “New Manchester Office”.

Here’s some ideas to get you started:

• Bribery
• Bullying and Harassment
• Communications / Media
• Corporate Social Responsibility
• Covid-19 Queries and Suggestions
• Diversity and Inclusion
• Employment Terms/Benefits
• Engagement
• Expenses Fraud
• Finance Matters
• Fit & Proper
• Fraud
• Health & Safety
• Health & Wellbeing
• HR/Personnel Matters
• Ideas & Suggestions
• Inappropriate Language/Behaviour
• Information Security
• Insider Trading
• Leadership
• Mental Health First Aid
• Misconduct
• Near Miss Report
• Operations
• Payroll
• Risk & Compliance
• Share a concern
• Strategy
• Suggestions for improvements in the workplace/environment
• Terms and Conditions
• Training/Learning and Development
• Unfair treatment
• Wellbeing
• Whistleblowing
• Working here

Don’t forget to include some positive categories too! Here are some ideas to get people speaking up in ways to help improve your organisation:

• Great ideas
• Suggestions for improvements
• Nominate a champion