You have been nominated to be a conversation recipient (manager) on WorkInConfidence platform. This means that members of your organisation can send you messages (known as conversations) with their ideas, issues and concerns for you to address. You can have a two-way conversation with these individuals just like you might on email but their identity remains hidden.

This page has been created to equip the Conversation Recipients with support resources enabling them to respond to the anonymous conversations in a timely and effective manner.

Frequently Asked Questions (FAQs)
for Conversation Recipients
of WorkInConfidence

Here are some common questions we are often asked by the Conversation Recipients (Managers) about the system. If you have any further questions, please contact support at

Video resources for

Conversation Recipients

Two minute overview

Start by watching this short video which will take you through the main features of the system and provide you with a good overview to get you started on answering Anonymous Conversations on the WorkInConfidence platform.

Handling Feedback

Sometimes it can be difficult to know how to appropriately respond to a conversation started by a colleague. In this video Ula, our Customer Success Manager, takes you through some things to consider when preparing your response.

You can also read a transcript of the ‘Things to consider when responding to feedback’ video HERE.

Another useful video resource is a Protocol for Conversation Recipients:

The expanded transcript of this video, entitled: ‘Good practice for Conversation Recipients (Managers) responding to anonymous conversations’ can be found HERE.

Useful step-by-step guides

Navigating around WorkInConfidence platform is fairly straightforward, however we have created a Manager’s User Guide with step-by-step instructions to support you in getting started. You can also download Managers Getting Started Guide to learn more about the WorkInConfidence platform and your responsibilities as a Conversation Recipient.

Training Resources

We offer additional online training for our Users on monthly basis, and if you’d like to join one of our sessions, please register HERE.

Book your webinar/training