Consolidated Case Management (CCM) is a companion product to WorkInConfidence that allows you to store cases that have been raised through routes other than WorkInConfidence. For example you might want to record cases that have been sent in via email, on the phone or face-to-face.

CCM uses the same levels of security as WorkInConfidence which means that your data is encrypted to ensure that your cases remain confidential. It is also multi-user allowing multiple people to record and administer it.

Access to CCM is controlled through existing WorkInConfidence roles which dictate what a user can do. In order to access CCM you must have an existing account on WorkInConfidence.

There are two CCM roles: Manager and Administrator and you can allocate these roles to as many people as you need. The following is a summary of what each role can do.

Managers

A Manager can:

  • record a new case
  • view high level details of cases created on WorkInConfidence – the conversations themselves are redacted
  • run reports on usage
  • add their own templates

Access the Managers user guide here.

Administrators

An Administrator can:

  • view high level details of cases created on WorkInConfidence – the conversations themselves are redacted
  • run reports on usage
  • create and manage attributes, sources, managers and categories.

Access the Administrators user guide here.