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This release adds Apache Superset on the side and links it to the WorkInConfidence app for enhanced analytics. In addition, there are visual updates for the mini surveys results page as well as some new dashboard actions for primary admins. Need more help? If you’d like help or support on any feature of WorkInConfidence then […]

This release adds the ability to tag conversations and add groups for managers & admins which can be used in the survey visibility settings and for filtering purposes. In addition, we are extending the analysis option to mini surveys as well. In Case Management you will also now be able to hide the contact details […]

This release adds the ability to add attachments to conversations as well as the ability to share case management templates and a new template library page for them. There’s now also breadcrumbs for conversations. Need more help? If you’d like help or support on any feature of WorkInConfidence then please get in touch by either […]

This release adds Survey Analysis as an option for long surveys with filterable single-select pick list questions in order to allow people to see a presentation of the results on screen. Need more help? If you’d like help or support on any feature of WorkInConfidence then please get in touch by either creating a new […]

This release adds Artificial Intelligence for surveys which allows you to highlight key phrases and determine the sentiment of free text comments. There’s also improvements to bulk upload to highlight if you’re about to upload personal emails and to make it so the users are pre-processed meaning you can reupload all staff members without running […]

With this release we are adding a value capture feature for cases and conversations and also aiming to improve the accessibility of the admin areas. In addition, we are switching to a more vibrant colour palette for the survey XLSX files and the survey results page. Need more help? If you’d like help or support […]

This release adds saving in draft for Case Management notes. Besides this, there are numerous improvements to surveys, such as the ability to choose if you want to filter by a single-select pick list question, revamped Templates and Send pages, breadcrumbs, among others. ENH: Saving in draft for Case Management notes ENH: It is now […]

This release adds the ability to register onto the system without an email address. This is optional and only available to people using the company-specific URL to reach the login page. The ‘Manage Pick Lists’ and ‘Survey Questions’ pages have also been updated. There’s also other improvements to surveys, such as the ability to edit […]

This release contains more Case Management improvements. The most important feature is the ability to now filter CM reports by fields. ENH: CM reports can now be filtered by fields ENH: Text changes for legal reasons ENH: Filters are now remembered on the Inbox/Created Surveys/Created Cases pages ENH: Added Total Cases & Conversations report to […]

This release primarily improves the on-screen presentation and the XLSX of long surveys. On the long survey results page this means that rating, smiley and percentage scale questions now have different colours based on the results (red/yellow/green). These questions will now also have the values for the Average Response and the Agree/Disagree Balance displayed in […]